CLEARANCE & PRE-ORDERS-All Clearance & Pre-Order Items are FINAL SALE. Any promotional/flash sale items with a discount of 25% off or more cannot be returned and are FINAL SALE. All sales are final on seamless bottoms and hair accessories (including hats). This is for hygienic purposes and there will be no exceptions on these items.
All returned items are for STORE CREDIT ONLY. We need to receive returns & exchanges within 14 business days of order placement and with tags attached. Anything after that can not be accepted, and you will be responsible for shipping costs to get it back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 30 days. Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you can not be taken back. It must be in its original condition.
Once we receive returns they will be processed within 3-6 business days and at this time you will be issued a store credit through your customer account email in the price of the item or items you sent back minus shipping charges. We are not responsible for the return shipping charges.
If you believe you have received an item with a defect we must be contacted within 7 business days of the date it was delivered to you in order for you to get a replacement. We try to inspect all items but can miss things. Please inspect your clothes upon receipt.
Please keep in mind if the item that you purchased is HAND WASH ONLY, DO NOT wash in any type of machine. The delicate cycle or hand wash machines are not always guaranteed; sometimes items tend to shrink or bleed. Hand wash in your sink or tub with a delicate detergent. Please follow washing instructions as we are not responsible for items that are not properly washed.
Phew! That was long! We are doing our best to keep our prices insanely low. Please keep in mind that these policies are in place to continue to keep the prices ROCK BOTTOM. Our goal is to have you 100% satisfied. Please never hesitate to reach out to us if you have any questions or concerns!