ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

We only offer USPS shipping.  If any order weighs over 1lb., it will be shipped priority USPS mail. 

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We charge a $5 flat rate shipping for orders over $50.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

USPS priority usually arrives within 3-5 business days.  However, once we drop at the post office, the time frame is out of our control. Be sure to follow your tracking number.  Feel free to contact us if it appears lost.  

DO YOU SHIP INTERNATIONALLY?

At this time, we do not ship internationally.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept most major credit cards and Paypal. In store, we love cold hard cash the best! No, really....all small businesses love not having to pay extra fees with credit card processing.  We thank you for that!  :)

Orders and Returns

HOW DO I PLACE AN ORDER?

Feel free to shop our site and add items to your shopping cart. Click the shopping cart in the upper right hand corner and follow instructions to check out right here!
We offer sales in our Facebook VIP Group and Live Sales are every Tuesday at 5:55pm AKST. Be sure to watch our facebook page for extras and info.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You do not need an account to check out, however, it makes returns easier and earning rewards an option.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Reach out to us via Facebook messenger or email us at michele@uradonia.com.

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can cancel an order within 24 hours for a full refund. You can change or cancel (with a store credit) anytime prior to shipment.

HOW DO I TRACK MY ORDER?

You will receive a tracking number via email and messenger or text if you've opted in for those at check out. Simply click on the tracking number and you'll see right where it is.

Sizing

HOW DO I KNOW WHAT SIZE TO ORDER?

We do our best to explain sizing in our live sales. We also have a section explaining the sizing better, however, not all size charts are accurate all the time.  We understand buying clothes online can be really difficult.
If you find that you are often in between sizes, please contact us with your top measurements.

HOW DO I SEND MY MEASUREMENTS?

Pick your favorite, best fitting top and lay it flat.  Measure from armpit to armpit and that is your chest measurement. 
For pants, lay flat and measure from top part of the waist on both sides. Also stretch the waist for a "stretched" measurement.
The best way to send these measurements is through our facebook page.  Click here.  You can also send via email to michele@uradonia.com.

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